Refund Policy

Conditions for refund

- We have a 30-day return policy, which means that if you are not completely satisfied within 30 days of purchase, you will be able to return this product. Any orders returned to us after this period will be returned back to you without a refund.

- Returned products must be in perfect original sale condition, unused with tags still attached. 

 

How to return?

Send us a email at support@carsyncs.eu. Please have your order details and product information ready to send to ensure a smooth experience. 

Once your email has been processed and reviewed, we will send you all details to send your return label to. Please note that we are not eligible to pay for the return shipping label.

For any questions, please feel free to contact us.

 

Damage and problems

Please check your order upon receipt and contact us immediately if the item is faulty, damaged, or if you have received the wrong item so that we can assess and resolve the problem immediately.

If we receive the return, but it does not meet our return requirements, a reduction charge may apply. The degree of this depends on the state of the product and can reach 100%.

It is the customer's responsibility to ensure that the return shipment reaches us correctly. If it gets lost in transit and does not reach us, we cannot process the return.

Make sure to inspect your item(s) thoroughly before removing the tag. Once the tag is removed, we will no longer be able to provide compensation for any damages.

Exceptions / non-returnable items

Unfortunately, we cannot accept returns on sale items, gift cards or customized products (such as special orders or personalized items). Please feel free to contact us if you have any questions or comments about your item.

 

Refund

Once your items have been returned and we have received them properly, your refund will be initiated within 7 working days of receipt.

The 7 working days start as soon as the parcel is marked "returned" in the track & trace.

If you have not received your refund within this time frame, please send an email to support@carsyncs.eu so we can investigate this for you.